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Explore Our Privacy Policy

We collect only what we need to run your account and process your payments through DANA, OVO or GoPay. This page explains what data we hold, why we hold it, and how you can request changes or deletion at any time through our support…

Data CollectionAccount SecurityPayment PrivacyYour RightsCookie Use

Browse the Lobby Read FAQ

Browse the Full Privacy Notice

banditjitu Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on banditjitu, we collect the information you provide during registration — your name, email address, phone number and chosen payment method. If you deposit through DANA, OVO or GoPay, we receive a transaction reference from the e-wallet provider but never your

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PIN or full wallet credentials. We store this data on encrypted servers and restrict internal access to verified team members who handle account operations or payment queries. We do not sell, rent or share your personal information with third-party advertisers. Aggregated, non-identifying statistics may be used
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internally to improve how the platform loads on mobile devices or how the lobby performs for returning sessions. Availability of our services depends on local law and eligible regions. Your data is retained for as long as your account remains active, plus a reasonable period after
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closure for compliance purposes. You can contact our support team any day to request a copy of your stored data, ask for corrections, or submit a deletion request. We aim to action such requests within a few working days. Cookie data and device identifiers help us
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keep your login session consistent whether you access us through a mobile browser in Bekasi or switch to a desktop later in the evening. We update this policy when operational changes require it and notify you via your registered email.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY HELP

Open a Data Request With Us

If you have a question about how your data is used, or you want something changed, reach us through any of the channels below. We handle privacy-related queries with priority — you do not need to explain why you want a change, just tell us what you need.

HOW WE PROTECT YOU

Check How We Safeguard Your Information

Privacy is not a side feature — it shapes how we built account flows, payment processing and session management. Here is what we do in practice, not in abstract promises.

Data Encryption

Every piece of personal information travels over SSL-encrypted connections. Whether you deposit via DANA on your phone or log in from a desktop browser, the data in transit is unreadable to anyone intercepting the connection between your device and our…

Cookie Handling

We use session cookies to keep you logged in across pages and preference cookies to remember your language or last-used payment method. We do not plant tracking cookies for external ad networks.

Account Security

Your password is hashed — we cannot read it even internally. If you forget it, you reset through your registered phone number via OTP.

Data Retention

We keep your account data active while you use the platform. After you close your account, we retain records for a limited compliance period, then permanently delete personal identifiers. Transaction references may remain in anonymised form.

Access Requests

You can ask us for a full export of the personal data we hold about you. We provide this in a readable format sent to your registered email.

Deletion Rights

Submit a deletion request through live chat or email and we remove your personal data from active systems. Some anonymised transaction logs remain for our internal records, but nothing that can be traced back to you individually after deletion completes.

Switch to This Section for Common Questions

These are the privacy-related questions our support team receives most often. If your concern is not covered here, open a live chat session and we will answer directly.

We collect your name, email address, phone number and chosen payment method. If you link DANA, OVO or GoPay, we store the wallet reference but never your PIN or full credentials. That is the extent of mandatory registration data.

No. We do not sell, rent or pass your personal information to external advertisers. Payment providers receive only what they need to process a deposit or withdrawal — your name and transaction amount — nothing beyond that scope.

Open a live chat or send an email with the subject 'Data Access'. Include your registered phone number for verification. We compile the export and send it to your registered email within a few working days at no charge.

Yes. Submit a deletion request via chat or email. Once verified, we remove personal identifiers from active systems. Anonymised transaction logs remain for internal compliance but contain nothing that links back to your identity.

We use session cookies to maintain your login and preference cookies for settings like your last-used payment method. No third-party advertising cookies are placed. You can clear or block cookies in your browser settings at any time.

Deposits travel over SSL-encrypted connections. We never see your e-wallet PIN — you authenticate directly within the DANA or GoPay app. We store only the transaction reference and amount on our side for your account records.

After account closure, personal data remains for a limited compliance retention window. Once that period passes, we permanently delete identifiable records. Anonymised financial references stay in our system but cannot be connected to you.

Yes. When we update this policy, we send a notification to your registered email address before the changes take effect. A summary of what changed is included so you can decide whether to continue or request data deletion.

No. Your data is held on our servers regardless of device. Session cookies may differ between your mobile browser and desktop, but the underlying personal information linked to your account remains the same single record in our system.

Only verified team members handling account operations, payment processing or privacy requests can view personal data. Access is role-restricted and logged. General staff, marketing teams and external partners cannot retrieve your personal records.

Explore Our Privacy Policy

Open a Data Request With Us

Check How We Safeguard Your Information

Switch to This Section for Common Questions

01 What personal data does banditjitu collect when I register?

02 Does banditjitu share my data with advertisers or third parties?

03 How can I request a copy of all data you hold about me?

04 Can I ask you to delete my personal information entirely?

05 What cookies does the site use and can I block them?

06 How is my payment information protected during a DANA or GoPay deposit?

07 What happens to my data if I close my account?

08 Will I be notified if this privacy policy changes?

09 Does switching between phone and desktop affect how my data is stored?

10 Who inside banditjitu can access my personal information?

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