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Browse Our Legal and Policy Framework

We keep our legal policies short and accessible so you can find what matters to your account. Everything here covers how we handle your data, what cookies do on our pages, how long we retain information, and what steps you can take if you…

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HOW WE PROTECT YOU

Check How We Secure Your Account and Data

We built our data practices around what you actually need protected — login credentials, wallet activity, device sessions. Here is how each layer works so you can verify for yourself that your information stays under control. Access and eligibility depend on local law and supported regions.

Encrypted Transactions

Every deposit through DANA, OVO or GoPay travels over encrypted connections. We never store full payment credentials on our servers — only tokenised references that cannot be reversed into usable wallet details.

Cookie Controls

We use session cookies to keep you logged in and preference cookies to remember your language and device layout. You control both through your browser. Blocking preference cookies does not lock you out — it just resets layout choices each visit.

Account Security

Login sessions are tied to device fingerprints. If we detect access from a new device, we send a verification code to your registered contact before granting entry. You can review active sessions from your account security panel.

Data Retention

Active account records stay stored while your account is open. After closure, non-essential data enters a scheduled deletion queue. Transaction logs may persist longer where regulations in your jurisdiction require it.

Record Requests

You can ask for a full export of the personal data we hold — contact details, login history, transaction references. Submit the request via live chat or email; we deliver the file within a reasonable processing window.

Policy Updates

When we change how data is collected, stored or shared, we notify you through your registered email or in-app message before the change takes effect. You can review previous policy versions in the help centre archive.

POLICY CONTACT PATHS

Open a Channel for Policy Questions

If you have questions about how your data is used, want to request a record correction or need clarification on any legal matter tied to your account, reach us through one of these channels. Our team handles policy-related queries with the same priority as account issues, and responses come back through the same channel you used to reach us.

Team online

Live Chat

Tap the chat icon from any page on mobile or desktop. Policy questions get routed to a team member who can walk you through data requests, correction steps or account closure timelines without switching channels.

Email

Send your query to our support address listed in your account settings. Include your registered username and a clear description of what you need — data export, record update or deletion request — and we reply through the same thread.

Help Centre

Browse categorised articles covering cookie settings, data retention timelines and how to submit formal requests. The help centre is available without logging in, so you can check policy details before you even open an account.

Switch to Common Questions About Our Policies

These are the questions we hear most from account holders about their rights, our data practices and how to make changes. Each answer points you toward the concrete step or channel you need.

We collect your contact details, a username, your chosen payment method preference (DANA, OVO or GoPay), and device information used during registration. We do not request government ID unless a specific verification step requires it for your region.

Open live chat or send an email from the address linked to your account. State that you want a data export. We compile your records — login history, transaction references, stored preferences — and deliver a file to your registered contact within a reasonable processing period.

Yes. Once you request account closure, non-essential personal data enters a deletion queue. Some transaction logs may be retained if local regulations require it, but identifying details are removed or anonymised after the retention period ends.

We use session cookies for login state and preference cookies for layout and language memory. You can block or clear either type through your browser settings. Blocking session cookies will log you out; blocking preference cookies just resets your display choices each visit.

We never store full wallet credentials. Payment data is tokenised at the point of transaction, meaning only a reference code sits on our servers. The actual wallet authorisation happens inside your DANA, OVO or GoPay app through your own PIN confirmation.

We do not sell or pass personal data to unrelated third parties. Data may be shared with payment processors (DANA, OVO, GoPay) strictly to complete your transactions, and with regulatory bodies only where legally required in your jurisdiction.

We send a notification to your registered email or push an in-app message before any policy update takes effect. You can also check the help centre archive at any time to compare current and previous versions of each policy document.

Yes. Platform availability depends on local law and the region you connect from. We do not make eligibility claims beyond stating that access is provided where local regulations permit it. If a service is restricted in your area, the platform will indicate that during login.

Transaction logs are retained for the period required by applicable regulations in your jurisdiction. Once that period passes, remaining records are either deleted or fully anonymised. Non-financial personal data enters a shorter deletion cycle immediately after closure.

Reach our support team through live chat immediately. We freeze the session, trigger a device verification reset and walk you through securing your login credentials. You can also change your password directly from the account security panel on any device.

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